Support 🌿 FAQ

5.1 Privacy Policy

This Privacy Policy has been prepared to better serve customers who are concerned about how their Personally Identifiable Information (PII) is used when interacting online. PII refers to information that can be used on its own or with other information to identify, contact, or locate an individual.

5.2 Personal Information Provided by Party B

Party B agrees to provide and allow Party A to collect personal information when accessing Party A’s website or application.

5.2.1 Personal Information Collected

This may include:

• Full name and username

• Email address

• Phone number

• Year of birth

• Address

• Nationality

• Gender

• Or other information requested by Party A to support user experience.

5.2.2 Information Collection Methods

Party A collects information from Party B when Party B:

• Registers on Party A’s website

• Completes a form

• Enters information on the website or through advertising forms.

5.2.3 Accuracy of Information

Party B commits that all provided information is accurate, complete, and updated whenever changes occur.

5.3 Sources of Personal Information

Party A may collect, share, and use Party B’s personal information when Party B:

• Registers an account

• Clicks “Follow”

• Subscribes to Party A’s newsletter

• Provides information through third parties

• Responds to surveys or promotional communications

• Browses the website

• Uses other features such as live chat, email, or phone communication.

5.4 Consent from Party B

Party B agrees to the following:

5.4.1 Receive emails from Party A and Party A’s partners.
5.4.2 Receive surveys.
5.4.3 Receive other communications from Party A via phone or postal mail.
5.4.4 Allow information sharing for website operations when clicking “Follow”.

5.5 Protection of Party B’s Information

5.5.1 Party A’s website is regularly scanned for security vulnerabilities to ensure safe user access.

5.5.2 Party A regularly uses malware scanning software.

5.5.3 Party B’s personal information is stored within secure networks and is accessible only by authorized personnel who are required to keep the information confidential. All sensitive or credit information provided by Party B is encrypted using Secure Socket Layer (SSL) technology.

5.5.4 Data Retention: Party B’s data will be stored until Party A performs removal or deletion.

5.5.5 Party A implements various security measures when users access the website or submit information to maintain the safety of Party B’s personal data.

5.5.6 All transactions are processed through a payment gateway provider and are not stored or processed on Party A’s servers.

5.6 Cookies

5.6.1 Cookies are small files that a website or its service provider transfers to Party B’s computer hard drive through the web browser (if Party B allows it). This enables the service provider’s systems to recognize Party B’s browser and capture certain information. For example, Party A uses cookies to remember and process items in Party B’s shopping cart.

5.6.2 Cookies also help Party A understand Party B’s preferences based on previous or current website activity, enabling Party A to provide improved services. Party A also uses cookies to compile aggregate data about site traffic and interactions in order to offer better website tools and experiences in the future.

5.6.3 Party A uses cookies to:

• Understand and save user preferences for future visits

• Track advertisements.

5.6.4 Party B may choose to have their computer warn them each time a cookie is being sent or choose to turn off all cookies. This can be done through the browser settings. Please refer to the browser’s help section for instructions on managing cookies.

5.6.5 If Party B disables cookies, the website experience will not be significantly affected.

5.7 Third-Party Sharing

Party B agrees that Party A may disclose information collected or provided by Party B to third parties. Party A may share or transfer information such as name, phone number, and personal data when Party B actively clicks the “Follow” button to consent to sharing information with that entity.

5.8 Third-Party Links

Party A may include or offer third-party products or services on its website. These third-party websites have separate and independent privacy policies. Therefore, Party A is not responsible for the content or activities of linked websites. However, Party A seeks to protect the integrity of its website and welcomes feedback regarding such sites.

5.9 Third-Party / Partner Commitment to Data Protection

For any information or data of Party B or the website obtained through the use or access of the website, third parties or partners commit to the following:

• Use Party B’s information only for the purpose of fulfilling Party B’s study abroad needs or cooperation with Party A.

• Not use the information for media, advertising, or public communications without the consent of Party B and Party A.

• Not provide Party B’s information to any third party other than educational institutions, Party A, or partners involved in providing study abroad services, nor use it for inappropriate commercial purposes.

• Make best efforts to protect the information from unauthorized disclosure, distribution, or misuse.

• Compensate for any damages and ensure that Party A and Party B are exempt from liability if the partner violates this privacy policy, website terms of use, or applicable laws.